Under general supervision, to receive, evaluate, and transmit emergency and routine voice radio messages; dispatches required equipment and personnel in accordance with standard policies and procedures; maintain records; and perform related duties as required.

WORK SCHEDULE:
Dispatchers currently work a 3/12 schedule and rotate bi-annually. 

PART-TIME POSITIONS:
Appointments to part-time positions do not receive benefits, and work schedule may consist of weekdays, nights or weekends. Hourly salary range is $27.74 to $33.71.

• The classification of Police Dispatcher is scheduled to receive a 7.09% wage increase effective the first full pay period in January 2023 and January 2024.

• Some additional perks our dispatchers have over other agencies are below:
  • Night Shift Differential
  • On-call pay
  • A total of 6 months of weekends off
  • No uniforms
  • Bi-lingual pay

This position will perform the key responsibilities listed below and/or may perform similar related
duties not listed here.

• Monitors radio receiver for all communications concerning police department and mutual aid radio channels.
• Maintains two-way radio communications with emergency cars and other emergency units on assignments.
• Maintains contact with all field personnel.
• Receives emergency and other-type messages, secures and records/logs all information regarding type of emergency or incident, exact location, and other pertinent information.
• Dispatches personnel and equipment according to standard operating procedures.
• Keeps supervisor informed of general activities and emergency calls or situations.
• Maintains accurate records of requests for service and other departmental activities.
  May instruct other personnel in the techniques and use of the department's communication equipment.

Education:
Graduation from high school or GED equivalent.

Training and Experience:
At least one (1) year experience in a law enforcement agency or Fire Department as an emergency call taker AND radio operator.

Knowledge and Skills in:
Correct English usage; general office practices and procedures; customer service techniques.

Ability to:
Learn the rules and regulations of the Federal Communications Commission, which governs the operation of radio transmitters or receivers; quickly recall from memory short-term information received; work under stress; exercise self-control and good judgment in emergency situations; study and maintain a knowledge of departmental policies and procedures, streets, and City geography; maintain clear and accurate records; follow written and oral instructions; speak clearly and distinctly; type at a speed of at least 40 net words per minute; work days, evenings, weekends, and holidays as needed; and establish and maintain effective working relations with all levels of staff and the general public in routine as well as stressful situations.

The examination process will consist of the following:

1. Application: Applications will be accepted on-line only at www.nationalcityca.gov, and all notices will be sent via email. Candidates whose applications indicate the required education and experience most directly related to the position may be invited to continue in the selection process.

2. Oral Board Interview: Based upon a review of applications received, those applicants who best meet the requirements indicated above will be forwarded to the hiring department for consideration.
Successful candidates must undergo a thorough background investigation including fingerprinting, computer voice stress analysis (CVSA), psychological evaluation, and a thorough medical examination. There are certain types of conduct, which will be automatic grounds for disqualification. Please read the information on the Disqualifying Criteria to help you identify some of the common areas of the background investigation process that may cause a delay or prevent you from competing in the selection process.
For a list of Disqualifying Criteria, click here.

Accommodation: Persons with disabilities who need special accommodations for the application process should contact the Human Resources Department at (619) 336-4300 or HR@nationalcityca.gov
Equal Opportunity: The City of National City is an Equal Opportunity Employer committed to providing equal opportunity and nondiscrimination to applicants and employees without regard to race or ethnicity, creed, color, national origin, sex, marital status, sexual orientation, age, religion, genetic information, the presence of any sensory, mental, or physical disability, or whether a disabled, recently separated, other protected or armed forces service medal veteran. Questions can be directed to the Human Resources Department at (619) 336-4300.
Immigration Reform and Control Act requirement: All new employees are required by law to submit documentation proving eligibility to work in the United States by completing an Employment Eligibility Form (I-9) within three days of employment.

APPLICATIONS MAY BE FILED ONLINE AT:
http://www.nationalcityca.gov
OUR OFFICE IS LOCATED AT:
140 East 12th Street, Suite A
National City, CA 91950
619-336-4300
hr@nationalcityca.gov
An Equal Opportunity Employer